Can Ricoh, Konica Minolta, or Xerox do what Ikon, Danka, and Global couldn’t?

February 19, 2009

So the Manufacturers (Ricoh, KM, Xerox) have gobbled up the last of the national dealers (Ikon, Danka, Global). But will they be able to do what the large national dealerships couldn’t? Are not the direct sales & service arms of the Manufacturers the same as the national dealers were?

How will they do what their predecessors could not; stay profitable and continue to deliver premier service? Are the people who run the direct branches smarter, or better than those who ran Ikon, Danka or Global? If you know anything about our industry you will know that for the most part its the same people who worked for Ikon, Danka, or Global. We work in a very small industry, everytime I go to The Print on Demand \ AIIM show its like old home week catching up with all the people that you use to work with and finding out where they landed.

AA Defines “Insanity” as doing the same thing over and over and expecting different results! My question to Ricoh, Konica Minolta, and Xerox is what are you going to do differently than Ikon, Danka, and Global did? If you don’t have a clear and decisive answer then you should expect the same mixed results as the companies that you acquired. Just being “bigger” is not a strategy.

It’s a tough economy and we may be at the beginning of the Darwinian weeding out process of the weak. Panasonic seems to be getting out of our all too competitive business. See Art Post’s blog article http://mfpsolutions.blogspot.com/2009/02/panasonic-copier-division-dumps-all-but.html 

Who’s next? Toshiba, Sharp? Oce? I’ve heard rumors that Canon might be looking at Oce, Maybe they are feeling left out of the club (Ricoh, Konica Minolta, and Xerox). We shall see…

That’s my $0.02
Vince McHugh



  1. Yes…it is the best of times, it is the worst of times….

    Oce, would have been gone by now if it wasn’t partially owned by the government.

    Panasonic – good bye.

    Canon…what the heck is going on over there? Probably some super-secret thing with HP…

    You may have swerved into the survivors, those who vote the others off the island:

    Konica Minolta

    Never mind that HP has enough money to buy ALL OF THE ABOVE…we shall see…

  2. Can Canon do what Xerox, or Konica couldnt do (and Ricoh is)

    • Mr Anonymous,

      So far Ricoh has yet to prove whether or not they are “doing it”. The last published figures that I saw indicated that Ricoh was a “non-profit” organization (LOL). Anyone can “give it away”, what they still have to prove is can they make, and sustain, a profit.

      And I agree that Canon (Business Systems) is in the same boat, they too have traditionally lost money. If they can’t do what the large regional independent dealers have been doing for years (provide a quality product, at a fair price, and back it up with good service and support and still make an honest profit) than get out of the way and let those of us who can do so.

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