Thank you Ricoh, Thank you Canon!

April 20, 2009

Would it be understating it to say that we are in the midst of a slow economy? I think not!

As someone who works for a large, regional Canon & Konica Minolta dealership I would like to personally thank Ricoh Corporate for how nice they have been to us. How so? I’m glad you asked.

First, the purchase of Ikon that caused Canon to cut them off as a Canon Dealer has been a real God-Send. It is amazing how many loyal customers Canon has. People and companies that really want to stay with the Canon MFDs. They tell me that it is because of Canon’s reliability and ease of use for their End Users. So when their current Canon dealer (Ikon) can no longer sell them new Canon equipment or service their current Canon equipment (as an Authorized Canon Dealer) they look around and find the largest Canon Dealer in their region, which in New England is Us! It really takes the sting out of a slow economy. So Thanks again Ricoh!

Secondly, Ricoh also recently stopped Ikon from selling Konica Minolta. As you know Ikon was selling a re-branded KM MFD under the name Ikon CPP. Since they can no longer sell the Konica Minolta MFDs those who love that product line are looking around for a large regional Konica Minolta Dealership and in New England we fall into that category too. So thanks again Ricoh!

How many other of you large Independent Dealers are reaping the benefits of the Ricoh purchase of Ikon? Please leave me a comment on this post if you are. But did you notice in the header that I also thanked Canon? Why? I’m glad you asked

Thanks go to Canon for having the guts to NOT buy Ikon. While I am sure that many (if not most) of the Ikon sales reps were hoping that Canon and not Ricoh would buy Ikon, Those of us who work at the Large Independent Regional Dealerships could not have scripted it better. So thanks go to Canon also, It is starting to look like that their Management Team were the REAL GENIUSES for NOT buying Ikon. I think 2009 and 2010 will till If I am right.

That’s My $0.02
Vince McHugh



  1. I will tell which “large Independent Dealers” are not “reaping the benefits” of the Ricoh purchase of IKON…any Ricoh Family Group (Ricoh, Savin, Lanier) Independent Dealer. While you have luckily found yourself in a WIN-WIN situation, any dealership selling Ricoh manufactured products needs to crack the code and carefully plan for the future.

    Before the deal went down, I had asked a Ricoh employee close to the IKON situation if Ricoh should buy IKON. The response was, “although IKON is better managed now than it has been in the past, we (Ricoh) should not buy IKON because we will screw it up.” Time will also tell if that statement was right.

  2. I would also be curious about how you feel now that Canon opened a Direct location in your backyard, which was announced yesterday. Ouch.

  3. Mr Anonymous,

    As of right now they are a paper organization, Yes they have actually opened an office here, but they have no substance or support at least not yet. So right now they are trading on the CBS name but they have real limits on the size of the customer they can take on.

    I am sure that they will grow in to a worthy competitor. But it is them who has to catch us not the other way around.

  4. Vince,

    For the record, I am rooting for your success and that of your company, as I am a supporter of the Independent Dealer community. I am also glad that you have the upper hand, because now you don’t need to revise the title of your blog posting to ‘Thank you Ricoh, _ _ _ k you Canon!’

  5. Mr Anonymous,

    Thanks for kind words. I appreciate your support. I think that it helps all of us in this industry if there is a thriving Independent Dealer community. Where do you suppose our wages, & commissions would go if the Manufacturers had no one to compete with them for our talents and skills.

    Healthy competition helps us all!

  6. I work for Ricoh in Boston and when we complete the Ikon merger dealers like NECS don’t stand a chance. Software can out sell a cannon box regardless of the loyalty the customer has to hardware. I never even talk about speeds and feeds and beat dealers 75% of the time. Put that in your pipe and smoke it.

    • Chaison,

      You guys have been predicting the demise of the independent dealer for decades LOL. But you know who is gone? Ikon! Danka! and Global!

      Will the “new” _BS orginizations be able to do what Ikon, Danka, and Global could not? See my post on the subject.

      We shall see.

  7. IKON’s name may disappear, but not its culture – Ricoh is making sure of that!

    From the very beginning, Ricoh could not wait to put its employees under IKON’s managers who proudly continue to use the IKON’s name in big red letters!

    Ricoh is happy to lay off its best employees, so the IKON’s culture is preserved!

    Till now everybody was wondering “who bought who” but now it looks like IKON told Ricoh: “Mr. Ricoh, I’ll buy you, and we’ll make it look like you bought me, but you will do as I say!

    Kudos to IKON – Great deal!

  8. Good job Vince! I was one of Ricoh’s lay-off casualties back in 2011. 18 years in Corporate Credit and it amounted to NOTHING! I was surrounded by people who only went to work at Ricoh to start counting the hours until they could go home. There were people who complained when told they couldn’t listen to their MP3 players while “working”. Management asked me to keep an eye out for people on Facebook all day long, but that wasn’t MY job to do it. Ricoh is a mess and I’m fortunate to be out of there.

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