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36 months and not one complaint!!!

June 28, 2011

I normally don’t do this, but I am going to take a minute to recognize an outstanding achievement by the company I work for because it will help me make a greater point regarding Service & Support in our industry.

NECS just received this certificate from the Better Business Bureau stating that NECS has not received a single customer complaint for the last 3 years. Considering that NECS is the largest Canon Dealer (and one of the larger Konica Minolta Dealers) in New England with 6 offices I would say that this is quite an accomplishment!

This doesn’t just happen, there needs to be an overriding commitment to take care of your customers, and a willingness to do your best to resolve their issues. And this attitude needs to permeate your organization. For the record this type of service and support cost a little more, but anyone who runs a business will tell you it is worth it.

So thanks for letting me blow my horn.

That’s My $0.02
Vince McHugh
vince.mchugh@yahoo.com

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2 comments

  1. Well done Vince!!
    I’m envious – you must have a very receptive & kind client base, as you know there always seems to be the odd client that no matter what you do they are still unhappy… or as you rightly say – you are kings of service.


    • Thanks Phil,

      It was a team effort for sure.

      Vince



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