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Nuance – eCopy PDF Pro office (EPPO) & Professional Services opportunity

July 31, 2012

The Nuance Desktop application – eCopy PDF Pro Office (EPPO) is an amazing product! In some ways it reminds me of Adobe Photoshop, not that they have similar functions rather they each can do so much that it takes time to really learn them. From my experience it is more than the average user can do on their own. You might see a problem but what I see is an opportunity, an opportunity to sell Professional Services Training.

When I first saw the EPPO product I immediately thought:

This is a very powerful product!

It does things that no other application can do

I have a lot of customers that need these features

But I also thought, this is NOT an easy application to learn or use.

This led me to put together some custom training “How to” PDFs and offer training sessions to my customers and their end users. The training has been especially well received in Legal community.

The longer I do this job the more I realize that it is NOT about what your hardware or software can do, often competing companies have the exact same hardware or the exact same software. What adds the value to you customer is how well YOU can teach your customers how to use the technology to solve their business problems. A Solutions Engineer or a Solutions Specialists who not only understands the technology but also the business implications can be the difference.

That’s my $0.02
Vince McHugh
vince.mchugh@yahoo.com

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2 comments

  1. COMPANIES SHOULD MAKE MORE OF AN EFFORT TO NOT ONLY TRAIN, BUT OFFER MAYBE, A FREE SERVICE TO LEARN HOW THE CUSTOMER USES THE DEVICE SO THAT IT CAN BE CONFIGURED TO SUIT THE CONDITIONS OF THE WORK ENVIRONMENT…THIS CAN MAKE OR BREAK THE ULTIMATE PROFITABILITY OF THE INSTALLATION, AND ALSO THE REPUTATION OF THE COMPANY.


    • Hi Vince,

      I am the Manager of the Imaging Training Department at Nuance. We offer several different options to help customers who purchase eCopy PDF Pro Office learn the product so that they can get the most out of their software and hardware investment. We offer online eLearning self-paced classes via Nuance University at http://education.nuance.com and clicking on “Imaging Education”. We also offer the opportunity to work directly with a member of our training team via a live training session that can be delivered as a webinar or an in-person training session at the customer’s office.

      If you or members of your team would like to deliver training to your customers about how to use eCopy PDF Pro Office as a Professional Service, I would be happy to arrange a “Train the Trainer” session where members of your team can meet with our Trainers to learn how we deliver this training class. We will also share our training materials with you.

      I look forward to working with you and your team!

      Thanks,
      Dawn Kiely
      Global Manager of Training
      Imaging Division

      NUANCE COMMUNICATIONS, INC.
      561 832 8443 Office
      561 459 0295 Mobile
      dawn.kiely@nuance.com



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