Archive for December, 2012


The Changing Internet

December 28, 2012

I wrote this post for The Copier Network, but I am posting the link here for those who may wish to read it.

Vince McHugh



Ricoh announces that it will not renew Service Agreements on it’s customer’s Canon Equipment

December 27, 2012

Ricoh announced in a letter to their customers that they will no longer renew service contracts on Canon equipment.

Ricoh (Ikon) will no longer renew service contracts on Canon equipment.


Dear Valued Customer:


As you know, as of April 2012, the Ricoh and IKON brands aligned as one brand — Ricoh — the culmination of a careful, steady progression since Ricoh’s acquisition of IKON in 2008. Now, as a unified organization, we are in a better position than ever to provide you with a broad portfolio of technology and services to meet your document and information management needs with a high level of service and support. We appreciate the trust that you have placed in Ricoh as your service provider, and I want to thank you for the business relationship we have built over the years.

Ricoh takes pride in providing its customers with top quality service and quick response times when servicing your equipment. However, Ricoh’s ability to continue servicing your Canon-brand equipment is fast approaching an end, as Ricoh may be unable to secure parts and supplies for maintenance of Canon equipment in the near future. As previously communicated, under the terms of our agreement with Canon USA, Inc., Canon is only obligated to provide Ricoh with parts and supplies for Canon-brand business equipment through April 30, 2013. After April 30, 2013, Ricoh may experience delays or be unable to secure the parts and supplies needed to maintain Canon-brand equipment.

As a result, Ricoh is not in a position to renew maintenance service on your Canon-brand equipment. Therefore, your maintenance agreement with Ricoh for the Canon-brand business equipment will terminate at the end of its current term and will not be renewed for an additional contract period.

In order to continue to provide you with the level of service you have come to expect from Ricoh, keep your costs down and maintain our relationship moving forward, we would like the opportunity to talk through the details of the service contract on your Canon-brand equipment, discuss your options, and find a solution that supports your needs.

We know that you have a choice when it comes to providers and we do not take that responsibility lightly. We are committed to providing quality service and support for your account, and look forward to continuing to provide you with a high level of service.

Please speak to your Ricoh representative today in order to learn more about your options for continued support of your document management needs. I want to thank you again for your continued commitment to Ricoh and I look forward to continue building on our relationship in the future.


Glen Mandernacht
Senior Vice President, Managed and Technology Services
70 Valley Stream Parkway Malvern, PA 19355—————————————————————————————————————————————–

Many of these customers have had a chance to take a good look at the Ricoh equipment, and if they have not switched by now there must be some reason. So we will see if these long time Canon customers, who were happy to still have Ikon or Ricoh service their Canon equipment will switch to Ricoh MFDs or look for a new Authorized Canon Dealer to service their current Canon equipment or even upgrade to the latest and greatest Canon ImageRUNNER-Advance MFDs.
That’s My $0.02
Vince McHugh

A Christmas Message

December 24, 2012

Luke 2

King James Version (KJV)

2 And it came to pass in those days, that there went out a decree from Caesar Augustus that all the world should be taxed.

(And this taxing was first made when Cyrenius was governor of Syria.)

And all went to be taxed, every one into his own city.

And Joseph also went up from Galilee, out of the city of Nazareth, into Judaea, unto the city of David, which is called Bethlehem; (because he was of the house and lineage of David:)

To be taxed with Mary his espoused wife, being great with child.

And so it was, that, while they were there, the days were accomplished that she should be delivered.

And she brought forth her firstborn son, and wrapped him in swaddling clothes, and laid him in a manger; because there was no room for them in the inn.

And there were in the same country shepherds abiding in the field, keeping watch over their flock by night.

And, lo, the angel of the Lord came upon them, and the glory of the Lord shone round about them: and they were sore afraid.

10 And the angel said unto them, Fear not: for, behold, I bring you good tidings of great joy, which shall be to all people.

11 For unto you is born this day in the city of David a Saviour, which is Christ the Lord.

12 And this shall be a sign unto you; Ye shall find the babe wrapped in swaddling clothes, lying in a manger.

13 And suddenly there was with the angel a multitude of the heavenly host praising God, and saying,

14 Glory to God in the highest, and on earth peace, good will toward men.

15 And it came to pass, as the angels were gone away from them into heaven, the shepherds said one to another, Let us now go even unto Bethlehem, and see this thing which is come to pass, which the Lord hath made known unto us.

16 And they came with haste, and found Mary, and Joseph, and the babe lying in a manger.

17 And when they had seen it, they made known abroad the saying which was told them concerning this child.

18 And all they that heard it wondered at those things which were told them by the shepherds.

19 But Mary kept all these things, and pondered them in her heart.

20 And the shepherds returned, glorifying and praising God for all the things that they had heard and seen, as it was told unto them.


Canon releases their Mobile Printing App for IOS

December 1, 2012

Canon Inc recently released their Mobile Printing App for IOS (iPhone \ iPAD). This is not to be confused with the Canon USA MEAP app called Canon Direct Print and Scan (CDPS) app which was released a few months ago.

You may have noticed that there is a plethora of Mobile printing apps being released by MFD manufactures, as they all scramble to meet the needs of a more mobile work force. The previous Canon (CDPS) App cost around $100 and you needed to load a MEAP (java) App on the Canon IR-Advanced MFD that you wanted to print to from your Apple or Blackberry device. You also needed to download the matching app from the Apple App Store. The cool thing about this app was you could set up the printer on your IOS or Blackberry device by simply scanning a QR code that the MEAP app would display. But it was a little clunky, and there were limited printing options, and no web browser built in to the app.

The new Canon Inc app – Canon Mobile Printing App for IOS is available as a free download from the Apple App Store. No MEAP app is required, in fact you don’t have to do anything to the Canon MFD for this app to work. There are a number of Printing options (such as paper size, and staple, duplex, color or B&W, and even the ability to print to a Mailbox on the Canon). A customer of mine who purchased the original CDPS MEAP app really seemed to like these features. The other thing that I like about the new Canon Mobile Printing App is it uses good old port 515, LPR Printing for an IOS Device. This in my opinion was a great move. In fact I think that Apple really missed the boat by trying to force users to use Airprint rather than including LPR or IP Printing on their IOS devices. But the market seems to be responding and providing the choices that people really want. The current limitation, is it is ONLY and IOS App, no Android, or Blackberry…yet! But if the market provides the demand, as I am sure it will at least with Android, I believe you will see a similar app in the Android Marketplace.

The best thing about the Canon Mobile Printing App for IOS is that it will find, and allow you to print to almost any Canon MFD on your network.

The worst thing about the Canon Mobile Printing App for IOS is that it will find, and allow you to print to almost any Canon MFD on your network.

Yes, it is BOTH the best & the worst thing about the app. But I appreciate Canon putting it out there and allowing companies to decide which it is for them. What makes it the best is if you are on a reasonably open network, where you trust the people who you have given access to your wireless network then they can download the free app and start printing from their IOS (iPhone or iPAD) with little to no help from your IT Dept.

What makes it the worst is if you are on a secure network where your company has decided to limit or track who prints to what Canon Device, you now have a problem. BUT since you are reading this blog, hopefully before this becomes an issue for your company, you will know what options that you have to mitigate the potential problem.

Here are your options:

1. The first line of defense is securing or isolating your Wireless Network. Don’t allow people you don’t want to print on your wireless network, at least not the wireless network that allows access to your company LAN. You can, and many companies do, have a separate wireless network for Guests, that allow them internet access but not intranet access.

2. If the above option doesn’t help you because you need to limit or track your companies employees who have access to your companies wireless access you have a couple of options.

    A. You can set an IP or MAC filter on your Canon Devices and limit who the Canon MFD will talk to. You can have it ONLY communicate with your print server,  and your CEOs iPad (It’s good to be the King!).

    B. If you are OK with your print documents passing through a secure cloud based app, then the EFI PrintMe Mobile (MEAP) app may be a good solution for you. It is email based so any smart device that can email can print. becuase you can send a print job to and then go to ANY Canon device that has the EFI Printme Mobile app loaded, so you get follow me type of printing too. Since this is a cloud based app, there is no server needed on your LAN. And if you load the App on Canon MFDs at multiple offices you get follow me type printing with offices that may not even be connected by WAN links, as long as each office has internet access. That could be a huge benefit for some companies.

It is also possible to lock down the Canon MFD using the new ULM (Universal Login Manager) so an end user, or even a guest user could not get to the EFI Printme Mobile app unless they could unlock the Canon Device. By configuring these two different apps on a single Canon device you can have both mobile access and security.

      C. If you want an all in one solution that will give you both security and convenience, and you don’t want your print documents sent to a cloud app (this is very important to some companies) than your best option is the Canon UniFLOW solution. UniFLOW doesn’t just give you Mobile Printing, but Secure Mobile Printing. So, if UniFLOW is the best solution why not just offer UniFLOW? Because it is NOT a one size fits all! While I believe that UniFLOW is the best Solution it may not be the best for you, or your company. I like choices, and Canon has given us a great deal of choice on how to allow, or deny, or limit who gets to print to our Canon Devices, and choices are a good thing! If this seems at all confusing to you call your Authorized Canon Dealer and ask to speak to their Pre Sales Systems Engineer. S/He will be able to talk with you and your IT people to help figure out which, if any, of these solutions are right for your company.

A final thought on Airprint printing. Airprint similar to the Canon Mobile Printing App allows users to print to anything that they can see. However Airprint is further limited in that the Printing device must support the Airprint protocol for it to show up on your IOS device. There are an exponentially larger number of printers that support LPR \ LPD than those that support Airprint. Of course the Canon Mobile Printing App for IOS only support Canon Devices (What did you expect…LOL). But if you have almost any Canon MFD,  you can print to them via the new Canon Mobile Printing App for IOS with very little effort on your part. That makes this new app pretty cool!

That’s My $0.02
Vince McHugh