h1

Nuance & Canon

July 31, 2017

Apparently Nuance and Canon are fighting. How do I know? I can’t get eCopy Sharescan embedded on some of the newest Canon MFDs. Each of these large companies will undoubtedly blame the other, but My customers are the ones that are getting hosed.

I will say that Sharescan isn’t as popular as it once was, because now there are many other scanning solutions that have very similar features. Even the built in scan features that come standard on most MFDs have some of the features that eCopy ShareScan was known for. So many people don’t require, or don’t want a scanning solution that requires a back room server to support it. But eCopy Sharescan still has a terrific Connector Catalog and for customers that have standardized on a solution it is a pain in the butt to ask them to change one or all of their MFDs.

To Nuance I will say “If you force me to change scanning solutions you will never get that customer back”.

To Canon I will say “If you force me to sell a different brand of MFD to a customer that refuses to leave Sharescan we will eventually swap out the rest of their fleet to the new brand of MFDs.

Now Nuance will read what I said to Canon and Canon will read what I said to Nuance. To which I will say READ YOUR OWN MAIL!!! You two need to figure out how to work together so that our shared customers don’t suffer. This has gone on long enough. Stop embarrassing yourselves. You are starting to look like Congress! And you know how low their approval ratings are.

  • That’s My $0.02
  • Vince McHugh
  • vince.mchugh@yahoo.com

 

Advertisements

One comment

  1. Well, it’s not quite as simple as that. Nuance are the ones refusing to develop MEAPs for the new iR Adv Gen 3 platform… everyone else has managed it, why won’t Nuance? Because Canon aren’t selling enough Nuance products anymore now that uniFLOW covers 90% of scanning requirements, perhaps? Either way sounds like Nuance are the being the unreasonable ones here…or maybe – like so many other Nuance products that haven’t had much if any development for years, they just don’t have the skillset/resources to properly develop their products properly?



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: