Posts Tagged ‘Canon Technet Disney Betsco’

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Ode to TechNet!

June 14, 2016

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How many of you ever attended a “TechNet”? Maybe I should be a little more specific. How many of you (SEs) ever attended a Canon TechNet? I hear some other group called there gathering “TechNet” as well, but I am talking about the ones that Canon used to run down at Disney World (Florida) and Disney Land (CA) in August! It’s where many SEs learned their trade. I can still remember going to my first one and they had “remedial seminars” (for lack of a better word) for new SEs Like Managing Color. That’s where Mike Betsco (Now with Samsung, but back then with Canon) taught me the “Red Car By GM” trick to remember the relationship between RGB and CMYK color. In the early days EFI and eCopy were very involved in presenting their own solutions but towards the end Canon did ALL the presentations with maybe a vendor in the room for support.

The beat up picture above was a luggage tag that they gave out years ago. It finally fell off my bag this weekend and made me think about writing this blog. These were a great 3 days, not only because I got to take my young family on the cheap trip (a couple extra bucks for the room, and their own airfare, meals, and Disney Passes) but it was where I learned my trade as a Systems Engineer (SE). But then Arnold got caught, and TechNets stopped. Today the Canon executives shudder when you bring up the name Technet! But what has replaced it? Nothing really. So instead of taking a couple of years to get an SE up and running it now takes 5 years (IMHO) to get an SE who knows enough to be valuable. I once brought on a Network Engineer that was once our main contact at a large customer. He managed the fleet of Canons and when there was a problem he placed the call. When that customer closed the location he was working at it seemed like a good idea to bring him on as an SE. But even though he was a real good Network Engineer, and was responsible for the MFDs as a Customer (Main Contact) he really didn’t know the MFDs that well and that hurt him (I now think it’s better to promote from within or hire an SE who has done the job already). I had no Technet to send him to, where he could be exposed to 20 – 30 different technology solutions that Canon sold and we supported. As it turned out the economy turned bad and we had to let someone go, last in first out, but I am not sure he would have made it anyway. Not REALLY his fault. Where do you go today to learn to be a real SE, not a copier repair tech who knows a little about computers? You can get a CompTIA NET+ certification and that is a real good start, maybe you can get your company to send you to Fiery, Nuance, Papercut, or UniFLOW training, but God help you if you fail. You probably won’t be going to another school. I miss Technet, I have even proposed that it be done regionally at the Canon Regional Training centers so MOST SEs could drive there, and all it would cost is a hotel and a couple of days of meals. But Canon doesn’t seem interested at all. Maybe now that Mike Betsco is over at Samsung they can run a Technet to train SEs on their solutions.

That’s My $0.02

Vince McHugh

vince.mchugh@Yahoo.com

PS: Maybe when I retire I will start a consulting buisness to train Systems Engineers. 🙂

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